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Terms & Conditions

Accessible Healthcare Solutions
Purchase Terms & Conditions 

Best Practices for Communication

Email: Email is the mainstay of communication. 

Emergencies, Urgent Clinical Matters, and Complications: In case of a complication, urgent clinical matter, or emergency, call 911 and ensure the patient receives emergency care immediately. Once the patient is in emergency care, please call us at our HIPAA compliant line you will receive in onboarding. 

Phone: Once you are onboarded, we will give you access to the secure, HIPAA compliant line for AHS. Please save this number in your phone to call in case you need to speak with a physician immediately while you are working clinically. 

Cell phones: Please do not contact the personal cell phone numbers AHS personnel, please use the HIPAA compliant line above.

Scope of Services

Overview:

We maintain a transparent and standardized billing structure consistent with professional service industries such as medical, legal and consulting. Unless otherwise outlined in your agreement, all additional time spent on your account—including but not limited to emails, phone calls, document review, administrative coordination, or unscheduled consultation—is billed at our professional rate of $500 per hour, calculated in six-minute increments (0.1 hour billing units). This model is commonly used by attorneys, consultants, and medical experts to ensure accuracy and fairness. All time spent on your account is documented, logged, and billable unless explicitly covered under a flat-rate agreement.

Meetings:

Most agreements include monthly meetings to ensure state supervision compliance. All other meetings (including video and phone) are billed at our hourly rate of $500/30 minutes. Meeting cancellations within 24 hours or no shows are charges this rate; and meetings lasting longer than the allotted time will be charged at this rate as well.

Providers and offerings at your business: This quote is for the specific provider types, number of providers, and services your business provides.  Additional providers and services at your business require additional oversight, and the rate will increase at that time. Withholding this information from AHS is unlawful and will result in immediate contract termination.

Professional Services:

Clients acknowledge that certain requests may require consultation with or services from third-party professionals, including but not limited to legal, accounting, compliance, or regulatory experts. In such cases, Accessible Healthcare Solutions reserves the right to engage such professionals at its sole discretion and to charge the client for all related fees, costs, and expenses incurred, without the need for prior notice or approval. These charges will be added to the client’s invoice and are due upon receipt. By using our services, the client agrees in advance to assume full financial responsibility for any such professional services initiated or deemed necessary in connection with their account, business, or requests. Failure to pay these charges may result in suspension or termination of services.

Agreements
For relevant services, after accepting the proposal you will receive a Start Up Guide. This will give us the necessary information to prepare agreements like the Medical; Director Agreement, which will be sent to you securely via secure electronic signature platform for your review and signature.

Effective Date
Thank you for signing up with us. Our work begins on acceptance of this proposal, and charges begin at that time as well. However, for relevant services our relationship is not legally binding until contracts are signed in PandaDocs. For example, if you have signed up for for a medical director, this is not legally in effect until contracts are signed by all parties in PandaDoc.

 

Terms and Termination

 

1. Service Commitment
Client agrees to a 36-month (3-year) service agreement beginning from the first date of payment. The agreement automatically renews in additional 12-month increments unless canceled per Section 2 or renegotiated in writing.

2. Termination by Client
Client may cancel with 30 days’ written notice, but is still financially responsible for the full 36-month term or any renewal year. AHS may require immediate payment of the balance or continue monthly billing at its discretion.

3. Termination by AHS
AHS may terminate services at any time for any reason. All unpaid charges incurred through the termination date remain due. Refunds for unused prepaid services may be issued at AHS’s sole discretion.

4. Financial Terms & Refunds
All payments are non-refundable. Early cancellation does not release the Client from the financial commitment of the active agreement term. Use of services constitutes agreement to these terms.

5. Legacy Clients (Onboarded Before April 1, 2025)
We’re grateful for your continued collaboration and want to clearly summarize your existing agreement as we update terms for new clients moving forward. Your agreement is a 12-month term beginning on the date you signed your service contract. It automatically renews in 12-month increments unless either party requests changes or provides written notice of cancellation. To cancel, you may provide 30 days’ written notice, and billing will continue through the end of that notice period. Early termination does not release you from financial responsibility for the remainder of your current term. AHS reserves the right to terminate services at any time, with or without notice, though we’ll  do this only when necessary and provide advance notice when possible. Any unused prepaid fees may be refunded at our discretion. You’re welcome to request a service review at the 6- or 12-month mark. AHS may also propose adjustments at those milestones to reflect changes in scope or staffing. This restates your original agreement and does not alter your contract—it’s simply here to distinguish from terms for new clients onboarded after April 1, 2025, who now enter into an updated agreement.

 

Late Payment Policy
Invoices not paid within 5 days of the due date will incur a late fee of 5% of the total invoice, plus $50 per day thereafter, up to a maximum of $500. Services may be paused if payment is not received within 14 days.

Non-Refund Policy
1. Overview
At Accessible Healthcare Solutions, we are dedicated to providing exceptional, personalized services tailored to the needs of our clients nationwide. Due to the professional and customized nature of our offerings, we have established the following non-refund policy to ensure clarity and alignment.

2. Non-Refundable Services
Payments for all oversight services, compliance reviews, onboarding processes, and associated services required for launching and supporting your organization are non-refundable. This applies to all services provided by our team of doctoral-level professionals, whether delivered in-person, virtually, or through any other channel offered by Accessible Healthcare Solutions.

3. Prepaid Services
All prepaid packages, plans, or services are non-refundable. Clients are responsible for scheduling and utilizing these services within the designated timeframe. Unused services will not be refunded or credited.

4. Special Circumstances
While this policy is firm, we recognize that unforeseen circumstances may arise. Requests for exceptions to the non-refund policy will be reviewed on a case-by-case basis by our management team. All requests must be submitted in writing with relevant details and supporting documentation for consideration.

5. Rescheduling and Cancellations
All clients are provided free consultations in the following sequence: a) Initial Consultation; b) Follow-up Consultation; and c) Pre-Launch Consultation. Clients may schedule consultations/meetings after the pre-launch and may reschedule or cancel appointments up to 24 hours in advance without financial penalty. Cancellations made less than 24 hours before the scheduled time, will incur a charge of $5 per minute to cover the time and availability of our doctoral-level professionals.

6. Agreement to Settle Accounts
By agreeing to this non-refund policy, you agree to settle all accounts in full, including any applicable late fees and interest. Additionally, you agree not to dispute charges made to your credit card or other payment methods. This ensures a smooth and professional relationship while allowing us to continue providing the highest level of service to all our clients.

 

Additional Terms

1. Scope of Role & Professional Boundaries

Accessible Healthcare Solutions (AHS) provides expert clinical oversight, medical directorship, consulting, and licensed provider support services nationwide. While we offer clinical staffing solutions, we are not a staffing agency — we are a healthcare leadership partner. We support clients by connecting them with experienced providers as part of a broader, structured care model. However, clinical decisions, professional conduct, and patient care remain entirely the responsibility of the client and their team. AHS does not direct or control provider actions, and we are not liable for the conduct, outcomes, or performance of any provider, including those introduced or staffed through AHS. Any provider-related concerns must be addressed directly by the client, as the operator of their healthcare business.

2. Client Autonomy & Accountability

We are proud to serve as medical directors, collaborating physicians, and supervising physicians where applicable — but it’s important to understand that AHS is not your employee, nor are you ours. Our role is to support you with structure, compliance, and clinical insight while you maintain full autonomy and accountability for your business decisions, clinical practices, and patient outcomes. We provide leadership and oversight to help safeguard your operations, and our guidance must be respected to ensure safe and ethical care. We work best with clients who honor that partnership and uphold the same high standards we do.

3. No Guarantees

We understand the challenges of starting and scaling a healthcare business — it takes commitment, resilience, and trust in the process. While we are here to guide and support you, the ultimate success of your business is in your hands. AHS does not guarantee financial results or patient volume. If your business changes direction, pauses, or closes for any reason, you remain responsible for all payments and fees due. All payments to AHS are final, non-refundable, and not subject to chargebacks or reversals. Engaging our services means you fully agree to this policy with transparency and mutual understanding.

4. Reputation Protection & Non-Disparagement

We take great pride in our reputation and in the relationships we build with our clients. We ask that all clients agree to uphold the reputation, leadership, and integrity of AHS in all forms — verbally, digitally, and publicly. Disputes, frustrations, or misunderstandings should be brought to us directly and professionally. Clients agree not to make defamatory, misleading, or damaging statements about AHS, nor to take any legal or reputational action against us related to the outcomes of their own operations. We are partners in healthcare excellence, and we ask our clients to act with integrity and accountability in all interactions.

5. Conduct, Inclusion, and Clinical Responsibility

AHS is committed to setting the highest standards in healthcare — not just in compliance and clinical quality, but in professionalism, equity, and inclusion. We proudly support clients and communities of all backgrounds, and we expect our clients to uphold and promote those same values in their own practices. Every AHS client is expected to foster compassionate, inclusive care and to ensure that their business reflects a commitment to equity in healthcare for all people.

Any form of discrimination, harassment, or prejudice — whether based on race, ethnicity, gender, gender identity, sexual orientation, age, ability, religion, or any other protected category — is strictly prohibited and will result in immediate termination of services without refund. This includes verbal, written, implied, or systemic discrimination toward AHS personnel, partners and community members.

All clients must treat AHS staff, providers, and affiliates with professionalism and respect at all times. Disrespectful, abusive, or hostile behavior of any kind — whether toward individuals or the company — is not tolerated and may result in immediate and permanent termination of services.

AHS exists to lead with integrity and elevate the standard of care in healthcare. We work best with clients who are committed to that same mission — who value equity, professionalism, and the power of healthcare done right.

6. Clinical Liability, Indemnification & Hold Harmless Agreement

Clients acknowledge and agree that they are solely and fully responsible for all clinical decisions, patient care, provider oversight, and medical operations within their business. AHS provides oversight, consulting, and staffing services but does not participate in direct patient care and does not assume or share clinical responsibility under any circumstances.

AHS is not responsible for — and shall not be held liable for — any malpractice, negligence, regulatory violation, or harm resulting from the client’s business practices or the actions of their providers or staff, including providers introduced, supported, or staffed through AHS.

By engaging our services, clients expressly agree to hold AHS, its owners, directors, physicians, employees, contractors, and affiliates completely harmless from any and all claims, liabilities, damages, or legal actions related to patient care, clinical outcomes, or healthcare delivery. This includes malpractice claims, board complaints, audits, regulatory investigations, or any third-party disputes.

Clients further agree that they will never accuse, implicate, sue, or otherwise take legal or reputational action against AHS in connection with their healthcare business, provider network, or clinical operations. This clause survives the termination or expiration of any agreement with AHS.

This protection is essential to preserving the integrity of our services, protecting our team, and ensuring we can continue to provide safe, high-quality support to healthcare businesses nationwide.

Limitation of Liability:

To the fullest extent permitted by law, our total liability under this agreement, for any cause whatsoever, shall not exceed the total amount paid by the client for services rendered under this agreement. In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the services provided.

Indemnification:

Clients agree to indemnify, defend, and hold harmless our company, its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, arising out of or related to the client's use of our services, violation of this agreement, or infringement by the client, or other users of the service using the client's account, of any intellectual property or other right of any person or entity.

 

Contact Information
For any questions or concerns regarding this policy, please contact:
admin@accessiblehealthcaresolutions.com or info@accessiblehealthcaresolutions.com

We're here to make this process easy and seamless, so you can focus on growing your practice with confidence.

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